SAKALA Services



Karnataka Sakala Services Act was passed in 2011 to provide a guarantee of services to citizens in the Indian state of Karnataka with a stipulated time limiting to citizen related services. The act came to be known as the Sakala act since November 2012. Karnataka is the tenth state to incorporate an act under Right to Public Services legislation. The Sakala program is backed by a comprehensive information technology network, developed by the National Informatics Centre (NIC) to provide solutions and services and to monitor the services.

A comprehensive IT solution has been developed by National Informatics Centre (NIC), to enable implementation of the Act by providing a transparent on-line monitoring mechanism for the services requested by a citizen. In each of 30 Districts, District Magistrate is the Chief Nodal Officer and a dedicated IT Consultant is provided by Sakala Mission Whenever the request is made, the citizen receives an acknowledgement slip with a unique 15 digit number called the Guarantee of Services to Citizen (GSC) number.

Source: Wikipedia

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